Rijbewijs C - Vakbekwaamheid - English - Transport

The basic qualification of professional competence is abstained...

A. By passing an exam at a recognized driving school.
B. By passing an exam at a recognized examination center.
C. By passing an exam at a recognized training center.

Who must ensure daily that their vehicle is roadworthy, clean and presentable, that the equipment is complete, and that the safety devices function properly?

A. All professional drivers.
B. Only drivers who do international transport.
C. The technicians.

How do you act professionally?

A. Show an unhappy customer with arguments that they are in the wrong.
B. Point out to a customer that possibility of filing a complain.
C. No longer deal with a complaint once a customer has paid.

What is an element of professional conduct?

A. Showing emotions.
B. Engaging in a substantive discussion about a complaint.
C. Politely addressing even an unreasonable customer.

Where is a certificate of professional competence issued in Belgium valid?

A. In the EU, the EEA (EER), the United Kingdom, and Switzerland.
B. Only in the EU and the United Kingdom.
C. Only in the Benelux.

How can yo renew the certificate of professional competence?

A. By passing an exam.
B. By following refresher training.
C. By following refresher training and passing an exam.

Which factors are most important when choosing a carrier?

A. The costs, the quality, and the timeframe in which the work is carried out.
B. The lowest cost and the friendliest receptionist.
C. A nice, large truck with a friendly driver.

Which certificate says something about a company's quality management?

A. An ISO certificate.
B. An ATP certificate.
C. A Viapass.

What is the advantage of a certified company?

A. All tasks are well described; every employee knows what they must do.
B. Wage scales and working hours are clearly defined.
C. The employer has to pay less tax.

What does a freight forwarder do? (expediteur)

A. Transport goods on behalf of a sender.
B. Offers goods for transport to a carrier.
c. Make cost estimates for a receiver.

How does a commercial dispute arise between the carrier and the receiver?

A. The goods are of poor quality.
B. The sender gives an incorrect delivery date.
C. The carrier delivers the goods to a different place then described in the contract.

Which of the following organizations is NOT an employer's organization?

A. ACV-Transcom
B. VBO
C. UPTR

Case 1

You are a truck driver and pick up goods in Liège. You then drive to Brussels where you upload part of the goods and pick up new goods to deliver everything in Ostend (Oostende).

Case 1:

You are a truck driver and pick up goods in Liège. You then drive to Brussels where you upload part of the goods and pick up new goods to deliver everything in Ostend (Oostende).

1. What do you check before departure?

A. You perform the daily check of technical components, such as oil level.
B. You check the inside of the truck for cleanliness and safety.
C. You check both the inside and outside of the truck and perform the daily technical inspection.

Case 1:

You are a truck driver and pick up goods in Liège. You then drive to Brussels where you upload part of the goods and pick up new goods to deliver everything in Ostend (Oostende).

2. On the way, you are stuck in traffic and will arrive late in Liège. What do you do?

A. You inform your employer or the company in Liège.
B. You do nothing; traffic jams are normal on this highway.
C. You stop at a parking area and take a break until traffic starts moving again.

Case 1:

You are a truck driver and pick up goods in Liège. You then drive to Brussels where you upload part of the goods and pick up new goods to deliver everything in Ostend (Oostende).

3. You are driving on the highway and notice that the tarpaulin (afdekzeil) has come loose. What do you do?

A. Nothing; as long as it doesn't blow away, there is no problem.
B. You stop as quickly as possible to secure the tarpaulin (afdekzeil) again.
C. You only stop if you think the load might be damaged.

Case 1:

You are a truck driver and pick up goods in Liège. You then drive to Brussels where you upload part of the goods and pick up new goods to deliver everything in Ostend (Oostende).

4. You arrive late in Liège. The customer is not satisfied and even becoming angry. What do you do?

A. You react assertively and say it's not your fault and ask them to arrange everything with your employer.
B. You load and unload without paying attention to the customer's complaints.
C. You stay calm, apologize, and try to explain why there is a delay.

Case 1:

You are a truck driver and pick up goods in Liège. You then drive to Brussels where you upload part of the goods and pick up new goods to deliver everything in Ostend (Oostende).

5. You are also late in Brussels. The customer refuses to give you the goods. What do you do?

A. You give them your employer's phone number.
B. You listen to the complaint and try to mediate. If that doesn't work, you call your employer.
C. You call 122 and do nothing else.

Answers