Hotelschool The Hague
The drivers of change:
- Technology (innovations, obsolescence, electronic commerce, information
Obsolescence= the process or becoming obsolete or outdated and no longer used.
1. Trending technology solutions (desk research)
2. Business scan (value added processes, KPIs, management advice): you need to
give advice to the case company, the client
3. Information & communications (Gap Analysis); you need to find where are the
4. Components (Gap Analysis); hardware, software, services, etc. we look at the in
a closer detail
5. Solutions (Ranking implementations); results of the assessment
What you need to do:
- Investigate shortcomings
Look at the strategy
- You find the gap analysis
- You come up with the solutions
Create a task planner in MS teams, plan the milestones (watch movie)
“Trending technology solutions” reader on media centre
Prepare for worksite 1
Processes should align with your strategy; your main processes in your company are
the ones that help you achieve your goals
Required reading WEEK 1 (1-2)
Information technology (IT) consists of all the hardware and software that a
firm needs to use in order to achieve its business objectives.
- Computer machines storage devices and handle mobile
- Software (Windows or Linux)
- Many other computer programs
Information System can be understood if we look from a technology & business
An information system can be defined technically as a set of interrelated
components that collect (or retrieve), process, store, and distribute information to
support decision making and control in an organisation.
An information system represents an organisational and management solution,
based on information technology, to a challenge or problem posed by the
It helps managers to analyse problems, visualise complex subjects, decision making
By information we mean data that have been shaped into a form that is
meaningful and useful to human beings.
Data, in contrast, are streams of raw facts representing events occurring in
organisations or the physical environment before they have been organised and
arranged into a form that people can understand and use.
Data can be totalled and analysed (e.g., at supermarket you see how many bottles
have been used, what brand is sold the most)
By doing these activities in an operations system, organisations can take
decisions, control operations, analyse problems.
Three activities in an information system produce the information that
organisations need to make decisions, control operations, analyses problems, and
create new products or services.
Here we distinguish (operations system):
A. Input: collects raw data from within the organisation or external environment
B. Processing: converts the raw init into a meaningful form
C. Output: transfers the processed information to the people who will use it or
Feedback= output that is returned to appropriate members of the organisation to
help evaluate or correct the input stage.